We have a remote user who when trying to logon to her workstation, experiences the "Username or Password is Incorrect" error anywhere from 6-30 times before eventually being able to log back in. She logs into the workstation using her domain credentials. The registry is set to allow 25 logins using cached credentials. After logging in to the workstation, she connects through a VPN tunnel to our network to do her work. I thought that it may be an issue with cached credentials and wanted to go through and delete the entries from \\HKLM\Security\Cache HOWEVER - the "Cache" key does not exist on the workstation under "Security" at all.

Hi, Thanks for posting in Microsoft TechNet Forum. To narrow down this issue, please try the following steps to check what the result is: 1. Test this issue in Safe Mode with networking. 2. Please test another remote user to connect to the specific workstation. As an alternative, you could try to change your account password, and then try to see how it works. Hope it helps. Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, I just wanted to say Hi! Did the information provided solve your query? Please do not hesitate to let me know if you have any further concerns or questions regarding the issue. Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Alex Zhao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.